Frequently asked questions

No. Email is optional and is used only for notifications if you choose to add one. It is not an authentication or account-recovery factor.

Use a strong unique password and add at least one TOTP authenticator or passkey. Artists and staff must keep MFA enabled. Recovery codes should be stored offline.

YCH means “Your Character Here”. You buy or win a predefined pose/template and the artist adapts it to your character. Multi-slot YCHs can expose numbered positions.

A Commission Slot reserves custom work from an artist. An Adoptable is a character/design offered for purchase under the artist’s stated terms.

Not in the current beta. Payments are completed with the artist’s selected external payment provider. THE HOARD records the order and payment state, while the payment provider handles the actual funds.

Artists can configure supported external providers such as Lava.top, PayPal, Boosty and Hipolink, plus another HTTPS checkout link where appropriate. Availability depends on each artist and provider.

It means the artist manually verified a payment received outside an automatically verified provider flow. It is not the same as a payment confirmed by a PSP webhook.

When you select a Character Profile during checkout, THE HOARD snapshots the relevant character information and references into the order workspace so the artist sees what was supplied for that order.

When the artist submits a review or final delivery, the order workspace can be used to request a revision. The artist can then submit an updated WIP or final delivery.

Enable MFA first, then activate Artist mode. Artist accounts receive Studio, YCH Library, storefront, portfolio, availability controls and payment-method settings.

Yes. YCH Library templates reuse media assets and snapshot the commercial data when a new listing is published.

Yes. Artist settings include commissions open/closed, vacation dates/message, and per-listing pause/cancel controls.

Yes. Settings → Privacy lets you hide both the online indicator and last-seen timestamp.

Yes. Account deletion is available in Settings. Active/pending paid orders can temporarily block deletion so financial/order state is not destroyed mid-transaction.

Yes. You can choose whether achievements, selected characters and selected completed commissions are shown. Artist portfolios are public by design while Artist mode is active.

Use the Support page. During beta, support is primarily handled through the official THE HOARD Discord ticket system once the invite is configured.